Terms and Conditions
Welcome to Lumina by Lyss! By accessing or using our website (the “Site”), you agree to be bound by the following terms and conditions (the “Terms”). Please read them carefully before using our Site.
1. General Information
This website is operated by Lumina by Lyss. Throughout the Site, the terms “we,” “us,” and “our” refer to Lumina by Lyss. By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms, including additional terms, conditions, and policies referenced herein or available by hyperlink.
2. Eligibility
By using this Site, you represent that you are at least the age of majority in your state or province of residence or that you have provided your consent to allow any of your minor dependents to use this Site.
3. Use of the Site
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of these Terms will result in immediate termination of your access to the Site or Service.
4. Products
• All products displayed on our Site are subject to availability.
• Due to the handmade nature of our organic skincare products, slight variations in color, texture, or scent may occur. These variations are normal and do not affect the quality of the product.
• Product separation may occur in organic formulations. Instructions for storage and use are provided on product care cards for optimal results.
• All prices are subject to change without prior notice.
5. Payment and Billing
• All payments are processed securely. By providing your payment information, you represent and warrant that you are authorized to use the payment method.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.
• Billing discrepancies must be reported within 14 days of purchase.
6. Shipping and Delivery
• We ship orders within the timeframes specified at checkout. However, delivery times may vary depending on location and carrier services.
• Lumina by Lyss is not responsible for delays caused by the shipping provider or customs.
7. Returns and Refunds
• Due to the nature of skincare products, returns are not accepted unless the product arrives damaged or defective.
• Claims for damaged or defective items must be submitted within 7 days of receipt, with photo evidence provided.
• Refunds or replacements are issued at our discretion.
8. Intellectual Property
All content on this Site, including but not limited to text, images, logos, and graphics, is the intellectual property of Lumina by Lyss. Reproduction, duplication, or unauthorized use of any materials without our express written permission is prohibited.
9. Limitation of Liability
Lumina by Lyss is not responsible for any adverse reactions or issues arising from the misuse of our products. Always follow the care instructions provided with your purchase. Perform a patch test before use to ensure compatibility with your skin.
10. Privacy Policy
Your submission of personal information through the Site is governed by our Privacy Policy, which can be accessed here.
11. Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law provisions.
13. Contact Information
Questions about the Terms and Conditions should be sent to us at [Your Contact Email Address].
Acknowledgment
By using our website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
Return and Refund Policy
Refund Policy
At Lumina by Lyss, we are committed to providing high-quality organic skincare products and ensuring customer satisfaction. Due to the handmade, natural nature of our products, we kindly ask that you review the following refund policy carefully.
1. Eligibility for Refunds or Replacements
We do not accept returns on skincare products due to hygiene and safety reasons. However, we are happy to offer refunds or replacements under the following circumstances:
• Damaged or Defective Products: If your product arrives damaged or defective, you may be eligible for a replacement or refund.
• Incorrect Product Received: If you receive the wrong product, we will replace it with the correct one at no additional cost.
2. Conditions for Refunds or Replacements
To be eligible for a refund or replacement:
• The claim must be submitted within 7 days of receipt of the product.
• Proof of purchase (order number or receipt) must be provided.
• Clear photographic evidence of the damaged, defective, or incorrect product is required.
3. Non-Refundable Situations
Refunds or replacements will not be provided in the following situations:
• If the product has been used or tampered with.
• If the product was not stored as per our recommended guidelines (e.g., not stored in a cool place or refrigerator as required).
• If the product has surpassed its 45-day shelf life.
• If the product was purchased from an unauthorized retailer or third-party seller.
4. How to Request a Refund or Replacement
If you meet the eligibility criteria, please follow these steps:
1. Contact Us: Email us at connect.lyss@luminaorganicskincare.com with the subject line “Refund/Replacement Request – Order #[Order Number]”.
2. Provide Information: Include your order number, a detailed description of the issue, and clear photos of the product.
3. Await Confirmation: Once we review your request, we will notify you via email whether your refund or replacement is approved.
5. Refund Process
• Approved refunds will be issued to the original payment method used during the purchase.
• Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
6. Shipping Costs
• If a replacement is issued due to an error on our part (damaged, defective, or incorrect product), we will cover the shipping costs.
• Shipping costs for any other reason are non-refundable.
7. Exchanges
We do not offer exchanges unless the product is damaged, defective, or incorrect.
8. Lost or Stolen Packages
Lumina by Lyss is not responsible for packages that are lost or stolen after delivery. Please ensure your delivery address is accurate and secure. If an issue arises, we recommend contacting the shipping carrier directly.
Acknowledgment
By placing an order on our website, you acknowledge that you have read and agree to this refund policy.
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